Terms of Service

These Terms of Service ("Terms") are a binding agreement between FloorStream ("FloorStream," "we," "us") and the business that registers for an account ("you," the "Dealer"). By creating an account or using the FloorStream platform — AI-powered web chat, voice, SMS, and social messaging, lead capture, appointment booking, calendar sync, and the CRM portal at app.floorstreamhq.com (the "Service") — you accept these Terms. If you use the Service on behalf of a business, you represent that you are authorized to bind it.

FloorStream answers inbound customer inquiries on your behalf using artificial intelligence, captures leads, and books appointments. AI-generated responses are automated: they may occasionally be inaccurate or incomplete despite the safeguards we build in. You are responsible for reviewing appointments and leads, for the accuracy of the business information and inventory data you provide (which the AI relies on), and for all commitments made to your customers. The Service does not provide pricing quotes, financing terms, or legal advice, and it is not a substitute for your sales or compliance staff.

You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account. One account serves one dealership; contact us to discuss multi-location arrangements.

• The Service costs $1,497 per month, billed monthly in advance through Stripe. Prices exclude any applicable taxes.
• There are no setup fees, no per-lead fees, and no long-term contract. You may cancel at any time; cancellation takes effect at the end of the current billing period.
• 45-day guarantee: if you are not satisfied within your first 45 days, contact us at hello@floorstreamhq.com and we will refund the fees you have paid.
• If payment fails or a subscription lapses, we may suspend access until the balance is resolved.
• We may change pricing with at least 30 days' notice; changes apply from your next billing period.

You are responsible for how you use the Service with your own customers, including compliance with all laws that apply to your communications — such as the TCPA and state telemarketing rules for calls and text messages, consent and opt-out requirements, advertising and consumer-protection laws for vehicle sales, and any recording-consent notices required in your jurisdiction. You must only message contacts you have a lawful basis to contact.

You agree not to:

• use the Service to send spam or unsolicited bulk messages, or upload purchased contact lists without lawful consent;
• use the Service for anything unlawful, deceptive, or harmful, or to infringe others' rights;
• probe, disrupt, or overload the Service, or attempt to access other customers' data;
• resell or white-label the Service without our written agreement.

We may suspend or terminate accounts that violate this section, including to protect the deliverability and integrity of the platform for other customers.

You own your data — your leads, conversations, inventory, and customer records ("Dealer Data"). You grant us the right to host and process Dealer Data solely to provide the Service, as described in our Privacy Policy. We may use aggregated, de-identified metrics to operate and improve the Service. If you connect a Google or Microsoft calendar, we access it only to manage the appointment events the Service creates, and you can disconnect at any time.

FloorStream owns the Service, including its software, design, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business during your subscription. Feedback you provide may be used to improve the Service without obligation to you.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED RESPONSES WILL BE ACCURATE, OR THAT USE OF THE SERVICE WILL RESULT IN ANY PARTICULAR VOLUME OF LEADS, APPOINTMENTS, OR SALES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE. OUR TOTAL LIABILITY ARISING OUT OF THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR EITHER PARTY'S INDEMNIFICATION OBLIGATIONS.

You will indemnify and hold FloorStream harmless from claims arising out of your Dealer Data, your communications with your customers (including alleged TCPA or telemarketing violations), or your breach of these Terms.

You may cancel at any time from your billing settings or by emailing us. We may suspend or terminate the Service for material breach, non-payment, or unlawful use. Upon termination you may request an export of your Dealer Data within 30 days, after which we delete it as described in the Privacy Policy.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, and disputes will be resolved in the state or federal courts located in Delaware. We may update these Terms with at least 14 days' notice for material changes (posted here and sent to your account email); continued use after the effective date constitutes acceptance. If any provision is unenforceable, the remainder stays in effect. These Terms plus the Privacy Policy are the entire agreement between us regarding the Service.

Contact: hello@floorstreamhq.com